What is the best approach to a difficult high paying, high maintenance client who is bullying your people?

Mark Goulston
2 min readJun 29, 2023

Dealing with difficult clients can be challenging, especially if their behavior is causing distress among your team members. However, there are strategies you can employ to mitigate the issue:

  1. Open a Dialogue: Set up a meeting with the client to discuss the situation. You may need to…

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Mark Goulston

Dr. Goulston is the world's #1 listening coach and author of "Just Listen" which became the top book on listening in the world