Calling All Nurses

How to Deal With Irrational Patients and Family Members

Mark Goulston
4 min readJun 17, 2023

--

When you’re in love, smoke gets in your eyes;

When you’re afraid, really afraid, hijack gets in your brain

This is not meant to be a put down to scared patients and their families. What happens to their brains on fear is that their amygdala, the mind’s sentinel in their middle emotional…

--

--

Mark Goulston

Dr. Goulston is the world's #1 listening coach and author of "Just Listen" which became the top book on listening in the world